Summary
Application Support Engineer with hands-on experience in production support, incident management, and observability. Moving towards DevOps, focusing on automation and infrastructure tools.
Skills
Languages
Bash, Python (basic), SQL
Tools
Git, Docker, Linux, New Relic, Grafana
Tools - Learning In Progress
CI/CD, Ansible, Terraform, Kubernetes
Application Support Engineer
- Created and maintained documentation for 24/7 support teams.
- Analyzed structured logs in New Relic and Azure Transactions.
- Investigated and validated payment transactions.
- Handled incident management and communication with stakeholders.
- Edited and maintained alerting rules using Terraform.
- Performed user management and access operations.
- Processed service requests and incidents as L2 support.
- Onboarded and trained new team members.
Service Desk Analyst
- Provided L1/L2 technical support for internal users.
- Diagnosed and escalated incidents according to SLA.
- Performed user management and access provisioning.
- Monitored system health and escalated alerts to engineering teams.
Senior Technical Support Representative
- Provided qualified IT support to users on technical and software issues.
- Diagnosed, resolved, and escalated incidents within scope of competence.
- Maintained communication with users and ensured SLA compliance.
- Documented troubleshooting steps and contributed to internal knowledge base.
Sports Data Operator (Part‑Time)
- Collected, verified, and processed sports data (pre‑match, live, post‑match).
- Ensured accuracy and consistency of data across multiple sources.
- Performed quality control and validation of incoming datasets.
Marketing Manager
- Formed and managed the company’s product portfolio.
- Negotiated with manufacturers and suppliers.
- Conducted market analysis of medical equipment and competitors.
- Organized and conducted marketing research.
- Planned budgets and developed annual marketing strategies.
- Prepared and delivered presentations for decision makers.
Marketing Specialist
- Conducted market reviews of medical equipment and competitor analysis.
- Organized and executed marketing research projects.
- Planned and held promotional events and presentations.
- Participated in contracting and B2B sales processes.
- Organized company participation in major exhibitions (KIHE 2013–2015, Astana Zdorovie 2012).
- Trained sales teams and delivered product presentations.
Self‑Employed — Computer Technician
- Repaired and maintained personal computers and office equipment.
- Diagnosed hardware and software issues for individual clients.
- Provided consultation and basic IT support services.